1. Returns and refunds are not supportedDue to the nature of the goods (hygiene and customization reasons), all sold glasses, sunglasses and other optical products are not eligible for return, exchange or refund. Including but not limited to:
   Unopened goods such as frames, lenses and sunglasses;
   Return or exchange requests due to the customer’s subjective reasons (such as dissatisfaction with color or style);
   Orders for special offers or promotional activities.
2. Exceptional Cases (Handling of Quality Issues
   If the goods have obvious quality problems (such as broken lenses, broken frames) upon delivery, please provide the following materials to the customer service email [triptacity@glassessungl.com] within 48 hours after receipt:
   Order number and purchase voucher;
   Clear photos/videos of the problem product;
   Detailed problem description.
   We will verify and then provide you with an exchange or repair service (excluding damage caused by human factors).
3. Precautions
   Inspection suggestion: Please inspect the goods on the spot when signing for them. If any damage is found during transportation, please refuse to accept them and contact us immediately.
   Customized product description: If you purchase prescription lenses or personalized customized products, as the data is provided by you, we are not responsible for any compatibility issues caused by optometry errors.
4. Contact Information
   If you have any questions, please contact the customer service team through the following methods
   Email: triptacity@glassessungl.com